Policies and FAQs
Quick answers on deposits, timing, and prep so your visit runs smooth and stress-free.
Please note: All bookings are subject to change. We will notify you promptly of any adjustments.
Payment: While we work on integrating a payment system, you will receive a link for the payment of your deposit.
Policies at a glance
Deposits
A £10 deposit is required to secure every appointment and applies to your total. Non-refundable.
Cancellations
24+ hours notice to reschedule. Less than 24 hours may incur 50% of the service.
No-show
Missed appointments are charged 50% and may lose booking privileges.
Emergency slot
After-hours bookings (after 7pm or before 9am) carry an additional £15 fee when available.
Before your appointment
- Wash your hair within 24 hours before your appointment.
- Arrive detangled; heavily tangled hair may require extra time or fees.
- Arrive solo to keep the space calm and focused.
- If you need to change or cancel, message 24 hours ahead when possible.
Yes—arrive with clean, dry, detangled hair within 24 hours of your appointment to avoid rescheduling or prep fees.
Still need clarity?
Message us before booking if you have questions about prep, style, or timing—we will guide you to the right service.